Politique d’expédition

Shipping Policy – Quilterra

At Quilterra, we are committed to delivering your order safely and in a timely manner. This Shipping Policy outlines our shipping process, delivery times, and related information.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Times

As we work with international suppliers, estimated delivery times are as follows:

Standard shipping: 7–20 business days, depending on your location.

Delivery times may vary due to customs processing, local courier delays, or unforeseen circumstances beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the items ordered. Any applicable shipping promotions will be clearly displayed during checkout.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

5. Customs, Duties and Taxes

Quilterra is not responsible for any customs fees, import duties, or taxes that may be applied by your country upon delivery. These charges, if any, are the responsibility of the customer.

6. Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at contact@quilterra.com with your order number, and we will investigate the issue with our shipping partners.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. Quilterra is not responsible for orders shipped to an incorrect address provided by the customer.

8. Contact Us

For any questions regarding shipping, please reach out to us at contact@quilterra.com. Our team is happy to help.